Shipping and Delivery

Embroidered dreams, from our heart to your home,

On a journey of love, through the skies they roam.

With every stitch, a tale we send, From OSNA Embroideries, where art and passion blend.

OSNA Embroideries Shipping and Delivery Protocol

Introduction

Welcome to OSNA Embroideries, Abu Dhabi. Our commitment extends beyond providing quality embroidery products; we ensure an exceptional shipping and delivery experience to our customers globally.

Comprehensive Delivery Time Estimation

  • Dispatch Location: Our warehouse in Abu Dhabi, UAE, is the heart of our distribution.

  • Advanced Shipping Calculator: Use our advanced shipping calculator in the online store for accurate delivery time estimates based on your location and chosen shipping method.

Customized Freight Quote

  • User-Friendly Quote System: Easily obtain a freight quote by adding items to your cart and entering your delivery postcode. This service does not require account login.

  • Dynamic Pricing: Benefit from dynamic pricing options based on order size and destination.

Premium Tracking and Insurance

  • Enhanced Insurance: All shipments are fully insured, offering peace of mind.

  • Diverse Shipping Partners: Depending on order size and destination, we utilize a mix of premium couriers and freight carriers.

  • Real-Time Tracking: Receive a real-time tracking number for constant updates on your order’s status.

Detailed Tracking System

  • Accessible Online Tracking: Monitor your shipment through our user-friendly online system or via courier websites using the provided tracking number.

  • Customer Support for Tracking: Contact our dedicated customer support for assistance in tracking your orders.

Flexible Click & Collect Option

  • Multiple Pick-Up Points: Choose ‘Pick up from Abu Dhabi’ at checkout, or arrange collection from designated locations via phone or email.

  • Convenient Pick-Up Scheduling: Schedule your pick-up at your convenience, with extended hours for busy customers.

Proactive Handling of Delays or Problems

  • Active Monitoring: We proactively monitor shipments and communicate any delays.

  • Responsive Support Team: Our team is ready to address any concerns or shipping issues promptly.

Exclusive Membership Benefits

  • Rewarding Loyalty Program: Platinum Club members enjoy benefits like free shipping on qualifying orders, early access to new products, and exclusive discounts.

Global Shipping with Localized Care

  • Worldwide Shipping: We deliver globally, with special care taken for local customs and regulations.

  • Localized Support: Access to support teams well-versed in regional shipping challenges.

Tailored International Shipping Terms

  • Clear Communication of Charges: We provide detailed information about potential international charges to avoid surprises.

  • Customs and Duties Guidance: Our team assists with understanding and handling customs and duty processes.

Extended Countries List

  • Expansive Shipping Network: Comprehensive information available about the countries we ship to, including any special considerations or restrictions.

Interactive Information Portal

  • FAQs and Guides: Our website features an extensive FAQs section and detailed guides about shipping procedures and policies.

  • Live Chat Support: Instant assistance via live chat for shipping-related inquiries.

Closing Commitment

  • Customer-Centric Approach: At OSNA Embroideries, we're not just about shipping products; we're about delivering experiences. Your satisfaction drives our continuous improvement in shipping and delivery services.

For more information or personalized assistance, please reach out to our customer service team at [support@osnaembroideries.com]. Our goal is to make your experience with OSNA Embroideries seamless and enjoyable from browsing to unboxing.