Returns Policy

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OSNA Embroideries Returns Policy

Introduction

Thank you for choosing OSNA Embroideries. As specialists in the embroidery industry, we understand the unique nature of our products and are committed to ensuring your complete satisfaction. Our returns policy is specifically tailored to address the intricacies of embroidery items and digital embroidery content.

Initial Contact for Returns

Contact Method: For embroidery-specific returns, please contact us at [OSNA Embroideries customer service number: +97156 631 5425 / email: support@osnaembroideries.com]. Our team is skilled in addressing unique embroidery-related queries and issues.

Return Authorization: We will provide a Return Authorization Code along with specific instructions for safely returning embroidery items.

Conditions for Returns

  • Time Frame: Returns are accepted within 30 days from the date of receipt.

  • Item Condition: Returned embroidery items must be unused, undamaged, with all materials, threads, beads, and accessories intact, and in their original packaging.

  • Proof of Purchase: A valid receipt or proof of purchase is mandatory.

Faulty or Damaged Embroidery Goods

  • Inspection and Assessment: Our embroidery experts will inspect the returned items. Major faults or damage will be eligible for a refund, in-store credit, or an exchange.

  • Minor Faults and Repairs: In cases of minor defects, we offer repair services. Refunds or exchanges may not be provided for minor issues.

Digital Embroidery Designs and Content

  • Refund Eligibility: Refunds for digital embroidery designs are unavailable once downloading or streaming has begun, except in cases of faulty content.

  • Faulty Digital Content: If the digital embroidery content is proven to be faulty, we will offer a replacement or refund.

Change of Mind

  • Credit/Exchange: Returns due to a change of mind will be eligible for in-store credit or exchange, considering the fragile nature of embroidery products. To be eligible, the item must be unused, in the same condition that you received, in its original packaging and returned along with your proof of purchase within 30 days of you receiving it.

  • Shipping Costs: Customers are responsible for the return shipping costs. Original shipping charges are non-refundable.

Special Return Conditions

  • Customized Embroidery Items: Custom or personalized embroidery items are non-returnable and non-refundable due to their bespoke nature.

  • Embroidery Kits and Supplies: Must be unopened and in original condition to qualify for a return.

  • Gift Cards: Non-returnable and non-refundable.

Shipping Costs and Restocking Fee

  • Restocking Fee: May apply to specific items, especially bulk orders, or special embroidery products.

  • Return Shipping: Careful packaging is essential to prevent damage during transit. We recommend using insured and trackable shipping methods.

Gift Returns

  • Gift Credit: If the embroidery item was received as a gift, a gift credit for the value of the return will be issued, subject to our return conditions.

Exchanges

  • Stock Availability: Exchanges are subject to the availability of similar embroidery items or materials.

  • Product Differences: Due to the unique nature of embroidery, exchanged items may have slight variations.

Processing Returns

  • Inspection Time: Due to the detailed nature of embroidery products, inspection and processing times may vary.

International Returns

  • Additional Considerations: International returns must consider shipping costs, customs duties, and the delicate nature of embroidery items during transit.

Amendments to the Policy

  • Right to Modify: We reserve the right to modify this policy at any time, with changes effective immediately upon posting on our website.

Agreement

By purchasing from OSNA Embroideries, you agree to adhere to this detailed, specified, and comprehensive Returns Policy, tailored for the embroidery industry.

For any embroidery-related returns or queries, please contact us at [OSNA Embroideries customer service number: +97156 631 5425 / email: support@osnaembroideries.com].

We appreciate your understanding of the unique aspects of embroidery products and are dedicated to ensuring a smooth and respectful return process.